FAQ's

What is InstaShopp? 
At InstaShopp, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With InstaShopp.co.in, we endeavor to build that same destination in India by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We are committed to ensure 100% Purchase Protection for your shopping done on InstaShopp.co.in so that you can benefit from a safe and secure online ordering experience, convenient payment options such as cash on delivery, easy returns and enjoy a completely hassle free online shopping experience.
 
Where are the offices of InstaShopp located?
Currently our office is located in New Delhi while the orders are shipped from our warehouses located across India.

What is 'My Account'? How do I update my information?
It is easy to update your InstaShopp account and view your orders any time through 'My Account'.
'My Account' allows you complete control over your transactions on InstaShopp
Manage/edit your personal data like address, phone numbers, email ids
Change your password
 
How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order . In this mail you will be provided with a unique Order ID (eg. A00BN1234), a listing of the item(s) you have ordered and the expected delivery time.
Shipping details will be provided with the respective tracking number(s).
 
How do I pay for a InstaShopp purchase?
InstaShopp offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that InstaShopp's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
InstaShopp also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India .
 
How do I check the current status of my orders?
You can review the status of your orders and other related information in the 'My Account' section
In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
After your order confirmation you will gel the complete details regarding your order and shippment.
 
When and how can I cancel an order?
 You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us by our customer care number 011-65454647 or email us info@InstaShopp.co.in with the order number.
You can also submit your return query using the following link : Cancel Order
 
How does the delivery process work?
All deliveries are scheduled through reputed couriers. You will be informed when we ships your consignment and will also be provided a tracking number.